Science&Tech KPN: 112 failure possible due to software error By WeeklyNews staff Posted on July 1, 2019 1 min read Share on Facebook Share on Twitter Share on Google+ KPN suspects that the hour-long failure at 112 and KPN was caused by a software bug. That error would have occurred in several places at the same time, as a result of which the backup systems also disappeared. According to the provider, this is a failure in the part of the network that delivers phone calls to the correct destination. KPN calls the problem "exceptional" because the system is "quadruple implemented". If a part of the network stops, three backup systems should be ready to take over the tasks. Other providers KPN also says it wants to investigate whether a back-up connection can be established through other providers. If KPN is out of the air, the connection to 112 will be picked up by another provider. KPN is now solely responsible for handling 112 calls. The telecom provider is also working on a new version of 112, which should be taken into use later this year. In the meantime, 'extra dyke monitoring' will be set.